Chicatchi Return & Refund Policy

Chicatchi Return & Refund Policy

Effective Date: August 21, 2026

1. Scope

This Return & Refund Policy applies to purchases made directly from Chicatchi LLC, doing business as Chicatchi, through www.chicatchi.com or another Chicatchi-authorized sales channel.

Chicatchi sells several categories of products and services. Because standard retail goods, customized products, consumables, digital products, SaaS subscriptions, and professional services are different, return and refund eligibility depends on the product or service purchased.

This policy applies to United States sales only.

2. Standard Non-Custom Retail Products

Contact Chicatchi within 14 calendar days after delivery to request a return.

The product must be unused, in substantially original condition, and include original packaging, accessories, manuals, and included items where applicable.

Customers are responsible for ordinary return shipping unless the item is damaged, defective, incorrect, or otherwise eligible for a seller-paid remedy under applicable law.

Original outbound shipping charges are generally non-refundable for discretionary returns.

Do not send an item back until Chicatchi provides return instructions or authorization.

3. Customized, Personalized, and Printed Products

Customized, personalized, printed, or made-to-order products are created according to customer-selected specifications, artwork, text, files, product options, or approved proofs.

Once production begins, these products generally cannot be changed, canceled, or returned because of a change of mind.

Customer-created or customer-approved errors are generally not considered manufacturing defects. This includes, for example:

Spelling, punctuation, or grammatical errors approved by the customer.

Incorrect names, telephone numbers, addresses, dates, or other customer-supplied information.

Low-resolution or poor-quality uploaded images.

Customer-selected product, quantity, size, orientation, finish, color, or other configuration errors.

Design issues that appeared in a proof or preview approved by the customer.

If a customized product arrives damaged, defective, incorrectly manufactured, incorrectly printed compared with the approved design, or materially different from the ordered specifications, contact Chicatchi within 14 calendar days after delivery. Chicatchi may request photographs or other reasonable evidence and, after review, may provide an appropriate replacement, reprint, refund, credit, or other remedy.

4. Food, Beverage, and Consumable Products

Unopened products: Contact Chicatchi within 14 calendar days after delivery. The product must be unopened, unused, and in its original condition.

Damaged, leaking, spoiled, incorrect, or unusable products: Contact Chicatchi within 48 hours after delivery whenever reasonably possible and provide photographs if requested.

Opened consumable products generally cannot be physically returned unless Chicatchi specifically authorizes the return.

For health and safety reasons, Chicatchi may resolve an eligible consumable-product issue through replacement, refund, credit, or another appropriate remedy without requiring the product to be shipped back.

5. Digital Products and SaaS Subscriptions

Digital products and subscription periods that have already been activated or made available are generally non-refundable unless a product-specific offer or written agreement states otherwise.

Customers may cancel automatic renewal for future subscription periods using the cancellation method provided with the service or by contacting Chicatchi.

Cancellation normally stops future renewal but does not automatically create a prorated refund for a billing period that has already begun.

Duplicate charges, billing errors, or a paid service that Chicatchi materially failed to provide will be reviewed and corrected as appropriate.

Any refund or cancellation right required by applicable law will be honored.

6. Custom SaaS, Website, Design, and Development Services

Custom software development, SaaS development, website design, graphic design, implementation, configuration, consulting, and similar professional services may also be governed by a proposal, order form, statement of work, or other written agreement.

Unless that agreement expressly states otherwise:

Fees attributable to work already performed are non-refundable.

Completed milestones are non-refundable.

Deposits may become non-refundable after work begins.

Approved third-party charges and committed vendor expenses are non-refundable once incurred or committed.

Customer-requested work outside the agreed scope may result in additional charges.

If Chicatchi materially fails to provide a paid deliverable and does not reasonably cure the failure after notice and a reasonable opportunity to do so, prepaid fees attributable solely to undelivered work may be eligible for an appropriate refund.

7. Final-Sale Items

Items clearly identified as Final Sale before purchase are not eligible for discretionary return or exchange.

This does not eliminate any right or remedy that cannot legally be waived, including applicable remedies for certain damaged, defective, materially misrepresented, or undelivered products.

8. Third-Party Manufacturing and Fulfillment

Chicatchi may use third-party manufacturers, distributors, fulfillment providers, and shipping carriers to produce or deliver certain products.

If you purchased the product from Chicatchi, contact Chicatchi first regarding your return, refund, damage, defect, or fulfillment concern. Do not contact an upstream manufacturer or fulfillment partner unless Chicatchi specifically instructs you to do so.

Chicatchi will coordinate any supplier-side resolution internally when appropriate.

9. Return Shipping

For an ordinary discretionary return of an eligible standard retail product, the customer is generally responsible for return shipping.

If Chicatchi confirms that an item was damaged, defective, incorrectly fulfilled, or otherwise qualifies for a seller-paid remedy, Chicatchi will provide the applicable return or replacement instructions.

Chicatchi is not responsible for an unauthorized return sent to an incorrect address.

Customers should retain tracking information for any authorized return shipment.

10. Refund Method and Timing

Approved refunds will be issued to the original payment method unless another method is required by law or agreed in writing.

Chicatchi will initiate an approved refund after the applicable return or claim has been reviewed and, when required, the returned item has been received and inspected. The time required for the refund to appear after Chicatchi initiates it depends on the customer's bank, card issuer, or payment provider.

Shipping charges, expedited delivery fees, customization charges, completed service fees, and other nonrecoverable amounts are refundable only when this policy, an applicable written agreement, or applicable law requires it.

11. How to Request a Return, Replacement, or Refund

Contact Chicatchi before returning any product.

Email: [email protected]

Telephone: +1 (703) 887-8250

Please provide:

Your name.

Your order number.

The product or service involved.

The reason for the request.

Photographs or other reasonable evidence if the item is damaged, defective, spoiled, incorrect, or improperly produced.

Your preferred resolution, if applicable.

Do not ship a product back until Chicatchi provides return instructions.

12. Chargebacks and Billing Disputes

If you believe a charge is incorrect or a product or service was not provided as agreed, please contact Chicatchi promptly so we can investigate and attempt to resolve the issue.

Nothing in this policy limits any lawful rights you may have under applicable payment-card, banking, or consumer-protection law.

13. Changes to This Policy

Chicatchi may update this policy to reflect changes in products, services, suppliers, fulfillment practices, or legal requirements. The effective date shown at the top identifies the current version.

14. Contact

Chicatchi LLC

4196 MERCHANT PLAZA DR 121

Woodbridge, VA 22192

United States

Email: [email protected]

Telephone: +1 (703) 887-8250

Website: www.chicatchi.com