Chicatchi Shipping & Delivery Policy

Chicatchi Shipping & Delivery Policy

Effective Date: August 21, 2026

1. Scope

This Shipping & Delivery Policy applies to physical products purchased directly from Chicatchi LLC, doing business as Chicatchi, through www.chicatchi.com or another Chicatchi-authorized sales channel.

This policy applies to United States sales and deliveries only. Digital products, SaaS subscriptions, and professional services are delivered electronically or according to the applicable service agreement and are not governed by the physical-shipping provisions below.

2. United States Delivery Only

Chicatchi currently accepts orders for delivery within the United States only. We do not currently offer international shipping.

Shipping availability may vary by product and destination. Certain products may be restricted to the contiguous United States because of supplier, carrier, product, or fulfillment limitations. Any material delivery restriction applicable to an order will be disclosed during checkout, in the product information, or before fulfillment.

3. Processing and Production Time

Processing time is the time required to prepare an order before it is handed to a shipping carrier. Processing time is separate from carrier transit time.

Processing and production times vary by product type, quantity, customization requirements, inventory availability, fulfillment location, and other order-specific factors.

For customized, personalized, or printed products, production generally begins only after Chicatchi has received all required customer information, files, selections, and any required proof or design approval.

If a specific processing or production estimate is provided on a product page, order confirmation, quotation, or other written communication, that estimate applies to the applicable order unless Chicatchi provides an updated estimate.

4. Shipping Charges

Applicable shipping and delivery charges will be displayed during checkout, included in a written quote, or otherwise disclosed before the customer completes the purchase.

Shipping charges may vary based on product type, package size and weight, destination, shipping method, fulfillment location, and other carrier or supplier factors.

5. Shipping Methods and Carriers

Chicatchi may use third-party shipping carriers, manufacturers, distributors, and fulfillment providers to deliver orders. The carrier or fulfillment method may vary by product and destination.

Where available, the selected or applicable shipping method will be shown during checkout, in the order confirmation, or in subsequent shipping communications.

6. Shipping and Delivery Estimates

Any processing, shipping, transit, or delivery date presented to a customer is an estimate unless Chicatchi expressly states in writing that the date is guaranteed.

Carrier transit estimates generally begin after the order has completed processing or production and has been accepted by the carrier.

Delivery may be affected by factors outside Chicatchi's reasonable control, including weather, carrier disruptions, peak shipping periods, transportation interruptions, natural disasters, governmental actions, labor disruptions, incorrect addresses, and other unforeseen events.

7. Delayed Shipment or Inability to Ship

Chicatchi intends to ship merchandise within the time stated to the customer. If no shipment time is stated, Chicatchi will follow applicable U.S. requirements governing the time for shipment of online merchandise orders.

If Chicatchi learns that merchandise cannot be shipped within the applicable promised period, Chicatchi will provide the customer with the delay, cancellation, consent, or refund options required by applicable law.

If Chicatchi determines that an order cannot be fulfilled, Chicatchi may cancel the affected unshipped merchandise and issue an appropriate refund to the original payment method.

8. Split Shipments

Orders containing multiple products may arrive in more than one shipment because products may be manufactured, stocked, or fulfilled from different locations.

When available, separate tracking information may be provided for each shipment.

9. Tracking Information

When tracking is available, Chicatchi may provide tracking information by email, through the customer's account, or through another order-status communication.

Tracking information may take time to update after a carrier label is created or a shipment is accepted by the carrier.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address before the order is submitted.

Please review the recipient name, street address, apartment or suite number, city, state, and ZIP Code carefully before completing an order.

If an incorrect or incomplete customer-supplied address causes a package to be delayed, returned, rerouted, or reshipped, additional shipping charges may apply where permitted by law.

Once an order has entered production or been transferred to a carrier, Chicatchi may be unable to change the delivery address.

11. P.O. Boxes, Military Addresses, Alaska, Hawaii, and U.S. Territories

Delivery availability to P.O. boxes, APO/FPO/DPO addresses, Alaska, Hawaii, and U.S. territories depends on the specific product, carrier, and fulfillment provider.

Some products may require a physical street address or may be unavailable for certain destinations. Chicatchi will communicate material restrictions during checkout or before fulfillment when they apply.

12. Delivery Confirmation and Missing Packages

If tracking shows that an order was delivered but you cannot locate it, please:

Confirm that the shipping address on the order is correct.

Check the delivery location, mailbox, package room, front desk, household members, neighbors, or other secure areas where the carrier may have left the package.

Review the carrier tracking information for delivery notes.

Contact Chicatchi promptly if the package still cannot be located.

Chicatchi will review the available shipping information and, where appropriate, coordinate with the carrier or fulfillment provider to investigate the delivery.

13. Damaged, Defective, or Incorrect Orders

Please inspect physical products promptly after delivery.

If an order arrives damaged, defective, incorrectly fulfilled, or materially different from the ordered specifications, contact Chicatchi according to the Chicatchi Return & Refund Policy.

Chicatchi may request photographs, packaging information, or other reasonable evidence to evaluate the issue.

14. Customer Contact With Chicatchi

If you purchased a product from Chicatchi, contact Chicatchi first regarding shipping, delivery, tracking, damage, or fulfillment concerns. Chicatchi may use third-party manufacturers, distributors, fulfillment providers, or carriers internally to complete or investigate the order.

Do not contact an upstream manufacturer or fulfillment partner unless Chicatchi specifically instructs you to do so.

15. Changes to This Policy

Chicatchi may update this Shipping & Delivery Policy to reflect changes in products, carriers, suppliers, fulfillment practices, or legal requirements. The effective date shown at the top identifies the current version.

16. Contact

Chicatchi LLC

4196 MERCHANT PLAZA DR 121

Woodbridge, VA 22192

United States

Email: [email protected]

Telephone: +1 (703) 887-8250

Website: www.chicatchi.com